The"14th Five-year Plan"of the industry proposes:to give full play to the role of network cloud platform and big data,provide personalized maintenance and overhaul services,strengthen post-market management,drive brand differentiation and product and service innovation with services,and realize the extension of the value chain.

　　High equipment holding,intelligent service is the trend.China's construction machinery sales and equipment ownership are very high,and with the continuous increase of sales,post-market business demand will further expand,the post-market industry is in urgent need of establishing an effective intelligent service mode,but also to meet users'more diversified service needs.

　　Continue to explore intelligent services,innovation to lead the industry in the future

　　Intelligence is a hot topic in the global and Chinese construction machinery industry in recent years.Under the trend of the development of intelligent and Internet of Things technology,many enterprises have built intelligent platforms related to industrial Internet+5G Internet of Things,such as Hanyun platform,Root Cloud platform,Zhonglian Yungu and other industrial Internet platforms.Based on these platforms,the enterprise has developed a number of intelligent service platforms,such as Xugong E-Repair,SANY E-Wei Information,Zoomlion E-Butler and other intelligent service platforms,to explore intelligent service in innovation.

　　Xugong e repair

　　Xugong E-repair integrates the functions of self-service,brand activities,spare parts supply,intelligent diagnosis,remote support and so on.Based on digital and Internet technologies,the platform provides intelligent service solutions for the whole process to meet users'diverse needs.It can realize intelligent and efficient progress tracking and service guarantee for the whole process,such as real-time monitoring,intelligent management,one-click repair report,spare parts inventory and network query,etc.

　　Sany EASYNews

　　Sany's evixom intelligent service platform integrates four major functions of device management,service scheduling,credit management and customer value-added,connecting more than 300,000 users and 330,000 SANY devices.The core of Evixen is to quickly diagnose equipment based on big data,understand equipment needs earlier than customers,make preventive maintenance plans throughout the online process,and improve service efficiency by at least 20%.

　　Zoomlion E housekeeper

　　Main functions of Zoomlion E Butler include 9 main functions,such as equipment management,analysis and statistics,health management,repair report and service orders.Not long ago,Zoomlion launched the AI expert diagnosis system V2.0 based on voice interaction,which is the first product in the industry that combines AI semantic understanding,voice recognition and expert database,and has achieved new upgrades in language model,big data learning and human-computer interaction.

　　In the era of intelligent service,advanced intelligent service platform can provide digital services for the whole life cycle of products purchased by users,help users achieve efficient operation and management of equipment,and improve service quality and efficiency.Especially for the special period of equipment operation and management,will reflect a great benefit and value.For example,in the outbreak of COVID-19 in early 2020,enterprises that have already laid out and practiced intelligent services can help users resume work and production more quickly,conveniently and safely.In the future,with the Internet industry,digital and other advanced technology advances,and alignment with the industry increasingly thorough,the industry's increasing coverage,on the basis of already achieved,intelligent service not only expected to qualitative leap,but will help the industry intelligent development entering a new historical stage.